Shipping policy

What is your shipping policy?

Solid Brass uses the United States Postal Service (USPS) to ship all orders from our web store. Generally we suggest Media Mail, but during checkout, you will have the option to upgrade to Priority Mail if you need your order faster. We provide tracking information for all orders within the United States. We will send you an email when your order ships. The email will include the delivery confirmation number, which can be used to track your package.

All orders shipping outside the United States are shipped via International First Class unless they are over 4 lbs. (1.8 kg), in which case they will ship via International Priority. All International shipping charges are based on the exact postage rates from the USPS. There may be an additional customs fee upon delivery. We have no control or influence over import duties and taxes levied by foreign governments, and therefore, we cannot be held liable for these charges.

When will my US order arrive?
Orders ship within 7 business days. Transit times may differ once your order has shipped, but generally follow standard USPS estimates:

• USPS Media Mail: 2-8 days
• USPS First Class: 2-7 days
• USPS Priority Mail: 1–5 days
  

When will my international order arrive?

Ship times for international orders vary depending on the distance. They typically take 1–4 weeks. Long distances and customs processing often slows down international shipping so please be patient. If you haven't received your package 8 weeks after your shipping confirmation please email us at mailorder@solidbrassrecords.com. Be sure to include all the relevant information so we can quickly assist you.

Pre-orders

If your order includes a pre-order item, you will receive your entire order in one shipment on or around that title’s release date; we do not split orders. To receive in-stock items sooner please place a separate order for those titles.