Refund policy

What is your return policy?

Returns must be requested within 14 days of receiving your order. We only accept returns if:

• LPs and cassettes are unopened and undamaged.

• Clothing is unworn and unwashed.

• Your return is requested within 14 days of receipt of shipment.

Please Note: 

• We do not accept returns for items that were discounted or on sale.

• The customer is responsible for any return shipping costs.

Once your order has been received and determined eligible you will be refunded for the cost of the merchandise within 3-5 business days. You will not be refunded for the original shipping costs.

What if my package arrives damaged?

Sometimes things get damaged or lost in transit. We cannot be held responsible for damage caused by USPS or other shipping providers. Hopefully it was just the box and the contents of your order were not damaged.

What if my order is damaged or defective?

Please email mailorder@solidbrassrecords.com with a description and a photo(s) of the damage or defect. If there is an issue with the audio please include a short video with sound. We will investigate further and contact you with more details.